Our Process
Most renovation problems aren't craft problems — they're communication problems. Scope that wasn't defined. Changes that weren't documented. Costs that appeared at the end. Every GRR project follows the same five steps to prevent exactly that.
Written estimates before any agreement
Itemized labour, materials, and trade coordination. You see what you're paying for before you sign anything.
Written change orders before scope changes
If site conditions reveal something new, you receive a change order and decide before we proceed. No surprises.
One contact, start to finish
You deal with the same person throughout. Not a salesperson who hands off to a crew you've never met.
First Contact
Consultation
We start with a conversation — not a commitment. Tell us what you're working with. Depending on the project, we may be able to assess the scope remotely, or we'll let you know if it makes more sense to see the space in person first.
- We assess site conditions and document what we find — including potential hidden conditions that affect cost
- You get an honest read on scope before the estimate is written — no inflated contingencies, no vague ranges
- We ask the questions that prevent scope surprises later — existing conditions, access, trade coordination
- No pressure to move forward. If the scope isn't a fit, we'll tell you.
Before You Sign Anything
Scope & Estimate
You receive a written, itemized estimate. Not a lump sum. Not a ballpark. A document that breaks down labour, materials, trade coordination, and any site-specific costs — so you know exactly what you're agreeing to.
What's included
Labour by trade, materials by specification, subcontractor work, site-specific logistics, and permit allowances where applicable. Every line is visible.
Hidden conditions
If walls are opened and something unexpected is found, it's a written change order before work continues — never folded into the original price without your knowledge.
Change orders
Scope additions are always documented in writing before work proceeds. The change order defines the work, the cost, and the payment structure. No verbal agreements.
Material selections
Where product selection affects cost, we present the options clearly. You make the call — the estimate updates to reflect it before you're asked to commit.
Before Mobilization
Scheduling
Before anyone shows up, the schedule is confirmed in writing. Start date, material lead times, trade sequencing, and estimated completion. You know what to expect — and when to expect it.
- Start date confirmed in writing — not a verbal estimate that shifts without notice
- Material lead times factored in before mobilization — no mid-project waits while product ships
- Trade sequencing coordinated — electrical, plumbing, and inspections aligned before framing closes
- If scheduling changes, you hear about it before the day it affects you
Active Build
Construction
We show up on the scheduled days. Tools go away at the end of each day. If site conditions change the scope, work stops and you receive a written change order before we continue. That's not a policy — it's how a professional job runs.
Site conduct
Occupied homes are treated with care. Tools stored. Site swept. Access areas protected. We work in your home — we act like it.
Change order protocol
Any scope change — discovered hidden condition, client-initiated addition, or sequencing shift — stops work until a written change order is reviewed and signed.
Quality checkpoints
Work is checked at each phase transition — framing, rough-in, substrate, finish — before the next phase begins. Problems don't get buried.
Communication
One contact throughout. If something warrants your attention, you hear from the same person who wrote your estimate — not a crew member relaying a message.
Before Final Payment
Completion & Walkthrough
The job isn't closed until you've walked it with us. Any items that don't meet the agreed standard are addressed before the final invoice is due. You sign off when you're satisfied — that's the standard, not a courtesy.
- Joint walkthrough with you before final payment is requested
- Any deficiencies documented and addressed before close — not deferred to a callback list
- Final invoice matches the agreed estimate plus any signed change orders — nothing added at the end
- 10-year workmanship warranty on roofing. Standard 2-year on renovation work, with an optional 5-year upgrade — all in writing, not just a verbal assurance
Ready to put the process to work?
Tell us what you're planning. We'll review the scope and let you know what makes sense before anything else happens.